What does your role entail?
As a LawMaster Data Engineer, I develop custom business intelligence reports, assist with migrating for new clients and handle HelpDesk tickets. I also assist with Azure client hosting, but my real interest lies in analytics and developing Dashboards to suit each client’s specific requirements.
How do you enjoy helping clients?
I most enjoy using the relevant business insights and analytics captured in LawMaster and showcasing these through the use of Dashboards so clients can make optimal decisions for their firm. It’s rewarding to empower clients to use the valuable information captured in reports to help improve their performance.
In what way do you do that?
I add value by customising the standard suite of Dashboard reports to develop more complex and information-rich reports. Clients find that the additional cost involved with developing these complex reports is validated because they provide specific results focused on exact project needs.
How do you approach your role?
The most important part of my role is helping clients clearly define their requirements at the outset before any work is commenced. This scope defining is vital in keeping costs within a set budget, as project changes or additions along the way can easily inflate costs. I focus on working with each client to analyse their requirements, before building the exact report that gives them their ideal solution.
What do you enjoy most about your work?
I love helping clients understand the power of data analytics in their business decision-making process – all from within LawMaster. Clients love the visual graphical reports that they can understand at a glance! It’s extremely fulfilling when I deliver a custom report to a client and they realise how this removes so much manual collation and saves them valuable time. For example, one custom report I built for a client recently eliminated the need for three excel reports and five pivot tables.
If you had a recommendation for LawMaster clients, what would it be?
Ask us for help to clearly identify what you want as the end result of a report. By clearly defining your requirements and the project scope at the start, you’ll keep costs and timeframes down. This is especially true for the migration process when data is changed from the test to the production migration.