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Engagement Services
This is about you, our client and our partner.
Think about the continuum of absolute independence from your system developers to absolute dependence. Both extremes have advantages and otherwise.
You decide. LawMaster can provide a complete service for implementation and ongoing accounts and financial management services. Use LawMaster as your outsourced accounts department, payroll service and or implementation or systems management team, do it yourself or strike a happy medium. It’s your choice.
Implementation Analysis
LawMaster is able to assist you by providing an implementation analysis service. We listen to you so we can fully understand your practice and the long-term goals you have for your firm.
We will work with you to analyse your existing practice systems and procedures, and advise on the necessary strategies to achieve yours goals. We know that our solution must fit your practice rather than your practice fit our IT solution. Our solution must add significant value to your firm.
Planning Services
Plans are required to bring the ultimate goal into practical day by day actions. LawMaster will help you to plan what is required on a functional level to implement the strategies and achieve your goals.
Once your requirements and our solutions are aligned, we will provide an extensive planning service for the implementation of the system.
We establish with your firm the changes that are to be made and get your team’s commitment to those changes. Your people must feel that they will "own" the LawMaster solution.
At the outset we will arrange with you a planning meeting to:
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analyse your needs |
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provide a plan |
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explain LawMaster's proposals regarding implementation |
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establish the roles of the parties |
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identify a project team |
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estimate time frames |
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arrange a schedule of training |
Implementation
We strive to keep the implementation of LawMaster quick, easy and stress free. We have designed and tested proven procedures for implementation which we have found will minimise disruption. In order to achieve this, LawMaster requires the active participation of the following people …
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LawMaster personnel |
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your Senior Administration staff |
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your Managing Partner or CEO |
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your Hardware Consultants |
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your ISP and Networking Consultants |
There will be a planning meeting where we will discuss with you the appointment of a team to steer the implementation. We guide you on the time frames and assist you through the data migration. LawMaster also prepares your standard letterhead, fax header, bill format and file note format to be used in the LawMaster system. And finally, we will advise you on an effective backup strategy to ensure your system is secure.
Training is the next step in the implementation process. In order to achieve the best results it is essential that all users are proficient in LawMaster. Training is designed by adult education experts and delivered by qualified professionals empowering operators to tap the enormous potential of LawMaster.
Once training is complete we can finalise the installation and you can take the first steps on your path to greater profitability via many pathers, especially through automation.
The LawMaster support desk will be available to help you after implementation. And once the system has been installed and running for some time, we will review it with you to ensure everything is to your satisfaction.
Group Training
Training is an essential part of using the LawMaster system to its fullest extent. We organise on-going training courses throughout the year so that you can send new people along or get refresher training for team members as necessary.
The group training courses are delivered at our specialised training facility. Or our mobile training room can be transported to interstate and overseas venues as bookings require. Securing a place in our training courses is simply a matter of viewing the training schedule on your Member's Web Page and using our online booking system to secure your place.
Customer Support
LawMaster provides an excellent support and consultancy service that will ensure your firm is running at full speed.
We understand how important it is to have speedy access to support, so we ensure that our support service responds quickly. Our support team will provide advice and assistance on the operation of the software as well as on parameters and framework settings.
Maintenance Upgrades and Enhancements
As a LawMaster client, you will always be using the very latest technology we have to offer. Modern capabilities coupled with the latest Microsoft foundation keeps your system and performance capability far ahead of your competition.
Your investment in infrastructure is safe and enduring. Results are always at the forefront of our aims and objectives and you are the beneficiary.
Our research and development team works tirelessly to bring you the most modern capabilities in a safe and reliable package.
Automation Services
Don’t worry about a thing. Leave it to us. Do you believe it? Please feel free to put us to the test.
We will systematise your processes, use your documents, get it done your way and you will have visible results each week. We have a number of options for automating your firm. Pick the method that suits you best. This will allow you full control and first pass perfect work all the time.
LawMaster also provides automation products such as Conveyancing, Wills and Powers of Attorney, Probate, Debt Collection, Mortgage and more are being developed by our very experienced Practitioner Directors all the time.
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